Customer Support

One of our exotic clients is looking for a charismatic Brazilian Portuguese customer support agent who has the enthusiasm and energy to make a difference in the customer support department. This company is speedily growing around the world, promoting happy employees and building a strong presence in different countries and cultures including Spain and Argentina among others. The main focus will still be on the interesting LATAM Market and this is an exciting opportunity for you to join a vibrant Brazilian team in a Malta-based company.

The job as a Brazilian Portuguese Customer Support

The Brazilian sun is now more than ever warming up the iGaming Industry and our client is looking for talented candidates to come shining as new market opportunities are opening up for this international company that offers casino and sports betting. Brazilians are passionate about football. So are these guys. It’s about hope, local support, and come happiness at the end of the day. That’s their company motto and in the office, the staff is welcome to discuss games, players, and upcoming fixtures. During the after-work drinks on Friday nights with colleagues it might be as enjoyable in Malta as in Bahia!
Well, the island might not have those sandy beaches as in Bahia, although there is rock, like the hearts from Gauchos, but still beautiful.

Tasks as a Brazilian Portuguese Customer Support

This company provides a 24/7 customer support experience for its casino players and the company handles the 4 time zones. All necessary training and support will be provided for the new starters and you will be assisted by experienced team leaders in the support team.
– Providing top-level customer service to the beloved customers stretching from Acre to Rio Grande do Sul
– Friendly communication with the online players via chat, e-mail, and maybe phone calls if there is an important VIP player to follow up
– Trained in Responsible Gaming knowledge to handle gambling addiction situations and problem players
– Updated on regulative matters and license issues as it’s essential to keep your eyes open and closely monitor each player account and online activities
– Learning the Jira ticket management as you will create, edit and solve pending tickets regarding games issues
– Build a tight relationship with the Second Line Technical Support
– Being up to date with the latest company promotions, exclusive campaigns, deposit casino bonuses, etc
– Assisting and working closely with the Payments & Fraud department to deal with cases related to KYC and AML
– Be aware of any updates and news about Brazilian market trends, and also how other competitors are handling the Brazilian market

Skills required for a Brazilian Portuguese Customer Support

– Must speak Brazilian Portuguese native/ fluently
– Excellent English speaker and written skills
– Previous experience in customer service
– Flexibility as there are shifts: Morning, Afternoon, and Evening shifts
– Knowledge about the iGaming industry and casino bonuses
– Analytical and a sharp eye for details
– Great computer skills (Microsoft, Jira, Zendesk, etc)
– Multi-Tasking skills
– You don’t need to be a casino minion, but having an idea about the differences between dice, cards, and slot machines

What will be offered to a Brazilian Portuguese Customer Support?

This client is an online entertainment company who will offer a competitive salary and plenty of benefits because the main goal is to provide the best experience for its team members. Brazilians like to eat and the company provides free breakfast and snacks during the day. We all know Brazil has one of the fastest-growing beauty industries in the world, and Brazilians love being in shape and so there it is a Fitness allowance every month. You can join Yoga classes, gym, crossfit … whatever for your well-being.
It doesn’t matter at all where you are from in Brazil. This iGaming company will bring you to Malta via one of the 600 airports in Brazil to choose from. Leaving your country and facing new adventures is not always easy, but the company will provide special support with language courses, professional development allowance, and a great career progression opportunity.

Brazil has the highest number of dentists in the world, and it means we are looking forward to seeing your shiny smile as this is a wonderful iGaming career opportunity that you have been waiting for.

Tagged as: Customer Support