A leading organization in the online gambling industry is seeking a skilled and enthusiastic Danish Customer Service Agent to join their dynamic team. The company values exceptional customer support. This role is important in providing top-notch assistance to the Danish online casino customers.
As a Danish Customer Service Agent, you will become an integral part of the customer service team. Your fluency in Danish and English and excellent communication skills are a plus. You will play a vital role in delivering a superior customer experience to passionate Danish casino lovers.
You will receive comprehensive training in Responsible Gaming and AML, equipping you with the knowledge and skills required to excel in your role. You will be able to present and describe various bonuses.
If you are a customer-oriented individual fluent in Danish, passionate about providing exceptional service, and eager to be part of a thriving online gambling company, the company invites you to join their team as a Danish Customer Service Agent.
Danish Customer Service Agent’s Responsibilities
In this role, you can deliver exceptional customer support in Danish and English, empowering the casino players with quality solutions and guiding them through our digital platforms.
● Delivering Danish and English language customer support through LIVE-chat and email communication.
● Providing timely, personalized, and professional solutions that surpass customer expectations.
● Guiding players through our website and/or Mobile App platform, assisting them in utilizing our services and products.
● Sharing your knowledge and actively contributing to team projects to enhance customer support activities.
● Identifying innovative practices that improve the overall customer support experience.
● Collaborating closely with other departments while maintaining a positive and secure gambling environment.
● Work on customers’ valuable feedback and try to help them with passion and dedication.
Danish Customer Service Agent’s Requirements
A good candidate for the Danish Customer Service Agent role should have a supportive mindset to assist colleagues and foster a great team atmosphere.
● Flexibility to adapt to varying shifts, including evenings, weekends, and holidays.
● A passion for delivering exceptional customer service, maintaining a professional and empathetic approach in challenging situations.
● Strong organizational skills, attention to detail, and the ability to multitask efficiently.
● Knowledge of the online gambling industry, including Responsible Gamling practices and regulations, is advantageous.
● Continuous learning mindset to stay updated on product and industry knowledge, keeping pace with customers’ evolving needs.
● Familiarity with guiding customers through websites and mobile applications, helping them navigate and utilize services and products effectively.
● A willingness to share knowledge, contribute to team projects and identify innovative practices to enhance customer support activities.
What is Company’s offer?
The company believes in going above and beyond to ensure the well-being and satisfaction of employees including Danish Customer Service Agents. That’s why they’ve designed a range of incredible perks and benefits to enhance your work experience, while offers competitive compensation and a range of benefits. Your contributions to the company’s success will be recognised.
● Good salary and performance-related bonus.
● Flexible working hours.
● Private health insurance.
● Maternity leaves.
● Remote working.
● 24 days holidays plus public holidays.
● Dedicated career plan.
● Pension plan.
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