An online casino company in Malta is seeking a talented Dutch Customer Service Agent to join their dedicated team. They require individuals with a deep commitment to providing quality customer support to their valued customers; this role holds immense significance in shaping unforgettable experiences.

As a Dutch Customer Service Agent, you will become the face and voice of the company, delivering excellence in every customer interaction. Your written and spoken Dutch proficiency will provide seamless assistance across various communication channels. And this is a proper job, not a Call Centre Agent job!

This job requires a person who can act as a trusted advisor, address incoming inquiries with a genuine desire to assist and find solutions. Your ability to communicate clearly in Dutch and English will ensure effective and efficient support for their diverse customer base.

Since the job is associated with online casinos and sports betting, you must have a flexible approach to working hours to satisfy the needs of the online players and ensure that the customers receive support whenever they need it. 

If you are a fluent Dutch speaker passionate about serving online casino customers, the company in Malta invites you to join the team as a Dutch Customer Service Agent. 

Dutch Customer Service Agent’s Responsibilities

The company requires passionate individuals who can engage with customers from diverse backgrounds, answering all their concerns, address them and deliver the best possible gambling experience. Other responsibilities include:

● Take care of online casino players through LIVE-chat, email, and telephone to establish and nurture positive customer relationships.

● Showcase patience, empathy, and outstanding problem-solving skills while maintaining professionalism, even in challenging situations.

● Embrace tech-savvy nature and customer-centric mindset to excel in this role.

● Deliver top-notch Dutch and English language support, assisting customers with their queries and providing timely and personalized solutions.

● Guide players through their website and mobile app, helping them easily navigate our services and products.

● Collaborate with other departments, including Player Safety, Payments, and CRM, to ensure a seamless and secure gambling experience for our customers.

● Advocate for customers by offering valuable feedback on their experiences and contributing to continuous improvement initiatives.

● Foster a supportive team environment by assisting colleagues and cultivating a positive atmosphere.

Dutch Customer Service Agent’s Requirements

Our popular client in the Malta iGaming industry is looking for a responsible candidate who can fulfil the following criterias:

● Strong organizational skills, with the ability to handle multiple tasks and prioritize effectively.

● Knowledge of the online gambling industry, including regulations and Responsible Gaming, AML and KYC will be a plus.

● Willingness to continuously learn and stay updated on product and industry knowledge.

● A positive attitude, a proactive approach, and a commitment to delivering the best gambling experience to customers.

● Demonstrated experience in a customer service role, preferably in online gambling or related industry.

● Strong problem-solving abilities and remaining calm and professional in challenging situations.

Who can apply for the role of Dutch Customer Service Agent?

Individuals fluent in both Dutch and English, with excellent written and verbal communication skills in both languages, are the most suitable candidates for the Dutch Customer Service Agent role. If you have some previous experience in a customer service role, it will be the cherry on top, and your chance for the job will increase. Flexibility and availability to work shifts and a deep gambling knowledge are necessary. 

The company will prefer candidates open to continuous learning, staying updated on product and industry knowledge. A positive attitude, proactive approach, and dedication to providing customers with the best possible gambling experience are important traits we value in candidates. If you meet these qualifications and possess the necessary skills and attributes, the company welcomes you to apply for the Dutch Customer Service Agent role.

Have you checked our German customer support agent job role? If not yet, please feel free to check it now!