customer service agent

iGaming role: Finnish customer service agent
Location: Malta
Starting date: Now

Finnish customer service agents are always popular candidates in the job market, and our client is a successful Malta-based iGaming company with huge ambitions and a passion for innovation. Success is being brought upon the company due to a strict focus on an internal culture which shows transparency, camaraderie and mentorship and that’s how they operate by bringing the best out of each-other. Founded in 2018 and able to present a company portfolio which includes top performing casinos in both Norway and Finland with popular casino bonuses and exclusive promotions. Our client is now looking for a Finnish customer service agent to join the support department, and this is an exciting opportunity for personal growth and career advancement. This is a people first company which understands the iGaming industry, they get what the players want and demand. Do you?

Finnish Customer Service Agent’s job

The Finnish customer service agent will be responsible for helping the growing Finnish customer service team. This role mean you will be assisting online players and handle new enquires from customers through various communication channels like chat and email and provide excellent service on a daily basis. This agent cares about customer satisfaction and able to solve customer queries fast and in a friendly manner.

The Finnish customer service agent and our dedicated team members work closely together so they can offer personalized service based on each player’s query and demand. Every Finnish casino player and online user should be treated as an unique individual. The Finnish customer service agent will provide assistance and support when it comes to Responsible Gaming, Banking Issues or information about latest casino bonuses. Other job duties will include staying updated and undergo training in new policies like Anti-Money Laundering and liaise with other departments when necessary.

Finnish Customer Service Agent’s requirements

Finnish customer service agent candidates should present themselves with a good CV and show experiences which are both specific and relevant.
– An excellent communicator with native Finnish and able to communicate in English
– A positive personality who likes to interact with online users and casino players
– Able to provide service excellence every day interacting clientele face
– An understanding of the gambling culture in Finland would be a bonus
– Flexible and available as the role including some work nights and weekends

Finnish Customer Service Agent’s benefits?

Finnish customer service agents working for this company will be offered office breakfasts twice a week, and all employees will enjoy a fully stocked fridges with fruit, snacks and drinks.
There are loads of opportunities for you to stay in shape including discounted gym memberships to keep body and mind healthy, mental wellness programs and offering private healthcare with dental insurance coverage.

Tagged as: customer service