German Online Chat Agent
We are seeking a fluent German-speaking to join our successful client as a German Online Chat Agent and moderate the live stream chat for an innovative casino. The candidate will be reporting to the popular and experienced Casino Stream Team Leader, and this role presents a fantastic opportunity for anyone starting their career in customer support and looking to enter the iGaming industry.
German Online Chat Agent’s responsibilities
As a German Online Chat Agent, you will be responsible for providing excellent communication through online chat to German-speaking casino players. The ideal candidate should be able to communicate effectively in German and English and have a passion for helping customers solve their problems.
- Take full ownership of the Live Stream chat for a popular Online Casino
- Direct end-users to German customer service when faced with support queries or questions about Casino Bonuses etc
- Make quick decisions when inappropriate behaviour is observed, such as spamming, trolling, harassment, addiction, and any other threatening situations.
- Provide basic understanding of Responsible Gaming to players
- Respond to normal customer inquiries via online chat sessions
- Provide information about products, games and promotions to online customers
- Ensuring customer satisfaction is always important and to follow up on any outstanding issues
- Identify and escalate priority issues to appropriate departments
German Online Chat Agent’s requirements
- Excellent written German and English language skills
- Basic knowledge of how to use chats or previous training with handling online chats
- Sound judgment and the ability to remain calm and level-headed in tense situations
- Willingness to work shifts, including night shifts
- Basic knowledge of online casino games played on the platform would be a real asset
- Customer service training or previous experience from iGaming preferred
- Strong communication skills in English (written and spoken)
- Ability to multitask and work in a fast-paced environment
- Comfortable with using technology and learning new software platforms
- Ability to work independently and in a team environment
- Attention to detail and ability to document interactions accurately
- Flexibility regarding shifts and ability to work weekends and holidays
What’s on offer for a German Online Chat Agent
German Online Chat Agent ‘s position is based on an 8-hour shift basis, including night shifts, weekends and holidays. This is ideally a Malta based role in a dynamic working environment but could also be a full-time remote position. The selected candidate will work from home and must have access to a reliable computer and high-speed internet.
The popular company will offer a competitive salary and benefits package that includes International Health Insurance, Fitness allowance and ongoing training and professional development opportunities. Dynamic working environment.
This is a perfect role for a passionate and German-speaking individual as you will join a very successful online casino company as a German Online Chat Agent. Feel free to apply for this exciting opportunity as we look forward to receive good CVs from ambitious candidates who would like to find a job in Malta.