Polish Customer Support Adviser
Our remarkable client is looking for someone to fill the role of Polish Customer Support Adviser. They are leading the industry with a strong presence in the iGaming and Fintech sectors and boasting an extensive team of over 400 talented professionals.
Our iGaming client stands out with their rich portfolio of products and services, including a unique online casino experience, seamless electronic payments, and customer service excellence.
Apart from offering innovative technology, they always succeeded in managing services for various markets, such as VIP management, Business Intelligence, Casino Bonus systems, and multilingual customer support to satisfy their customer base.
The job is open, now, here is your chance for you to embark on an exciting journey as a Polish Customer Support Adviser in Sofia.
Polish Customer Support Adviser’s Responsibilities
Our esteemed client in Sofia is looking for a skilled and customer-oriented individual to join their team as a Polish Customer Support Adviser. They believe that customer support adviser is one of the most crucial job roles, which revolves around delivering exceptional support and assistance to valued customers. So the ideal Polish customer support adviser must possess strong communication skills, problem-solving abilities, and a passion for delivering top-notch customer experiences.
- Handling Customer inquiries through the various platforms available (Chat, Email, and phone).
- Actively engaging customers in the view to increase player activity.
- Assisting customers with their KYC procedure an also works closely with the Risk team.
- Working closely with the VIP, Marketing, and Risk/Payments department
- Crediting bonuses & Free spins
- Using well-developed negotiation skills to provide resolutions to problems and offer suitable courses of action to prevent escalation
- Accurate data input
- Dealing directly with colleagues around the business to obtain missing information
- Manage the escalation process for customer resolution with empathy.
- Reinforce company culture and core values through appropriate behaviors and actions.
- Working with multiple back offices and internal tools, as well as engaging 3rd parties (Games providers) to ensure customer queries are answered and/or resolved promptly and correctly.
- Assisting customers encountering issues with processing payments (Credit Cards, Bank transfers, E-wallets, Crypto, and Paysafe)
- Providing the necessary support for creating, implementing, and maintaining the processes required for the Information Security Management System.
Polish Customer Support Adviser’s Requirements
Our iGaming client in Sofia needs the candidate to meet some of the criterias mentioned below:
- Previous experience in customer support or a similar customer-facing role is preferred.
- Excellent verbal and written communication skills with a strong command of the English language.
- Ability to actively listen, empathize, and communicate effectively with customers of varying backgrounds and levels of technical expertise.
- Strong problem-solving and critical-thinking skills, with the ability to analyze situations, identify issues, and provide appropriate solutions.
- Proficiency in using customer support software, CRM systems, and other relevant tools.
- Adaptability and flexibility to work in a fast-paced and dynamic environment, handling multiple tasks simultaneously.
- Strong organizational skills and attention to detail, ensuring accurate documentation and follow-up.
- Ability to work independently as well as collaboratively in a team-oriented environment.
- Availability to work on a flexible schedule, including weekends and holidays, if required.
- A positive attitude, patience, and a genuine desire to assist customers.
Who can apply for the role of Polish customer support adviser?
If you are fluent in Polish and passionate about delivering exceptional customer service, then you are welcome to apply for the role as Polish customer support adviser. This opportunity is open to all, possess a flair for communication and a genuine desire to go above and beyond for valued customers.
This is an exciting position in a popular company of Sofia and you have the chance to learn and make a strong portfolio in this ever-growing iGaming industry. Are you ready to start your journey and avail the chance to learn and grow in company while working abroad? Which company to join? We know.
Not interested in this job role? No worries you can also check other job roles