Swedish customer service in Malta iGaming

We are growing! We need another Swede! We want you to apply!

That’s actually the message from our popular casino client in Malta. They are inviting a team player to join a well-run customer support team, the team will be growing in 2022 and there is urgent need for a Swedish employee who is interested in sports betting and online casinos. If you don’t have that interest, then you can still apply because you will enjoy the company spirit. And I think you are sure they will get along with you too because you have good communication skills, you are interested in relocating to Malta and you know a customer service role is a stepping stone for your ambitions and other iGaming careers.

What will you be doing as a support agent for the Swedish market?

This is what the successful iGaming company, our client, told us in a meeting last week as we met to discuss future opportunities as they believe MyGamingJob.com is an interesting job portal for them to search potential iGaming candidates for Malta jobs:

“You will be a vital and trusted contact person with our Swedish players through online chat, email communication and a few phone calls. We would like to bring on board a person who is able to provide a very high level of customer service to our registered online users and active players. We look for quality people as we don’t believe in being 2nd best or average.

We will train our customer service and new agents because this is our responsibility. You just make sure you bring your best game to the company and we will train you in communication, company offers, local regulations, licences and how to check documents etc. All we expect is that you know what professional manners, team work and positive attitude mean!

If you do, then you will do just great. The sky is the limit for both you and our company.”

  • You have the ability to keep up to date with new information and learn fast
  • You will understand the importance of AML and Responsible Gaming
  • You are enjoying explaining our players about casino bonuses, latest promotions and exclusive campaigns
  • You liaise with your own team, team leader and also other departments

Which person would fit this Swedish CS team?

The ideal candidate is a genuine nice and warm person who will enjoy training, sharing knowledge and has a passion for service and communication. Online casino experience or previous background from sports betting is definitely not a must. If you have passion for hospitality or some work experience in that field, then perfect. Empathy, commitment and work pride matter for this company because the online iGaming has done an awesome job the last couple of years to build a strong team of independent performers in various departments like CS, Content, CRM and Reactivation etc.

Why should Swedes apply for this customer service role?

  • Candidates who are able to offer exceptional customer service have been promoted internally for team leader and manager roles in iGaming jobs Malta
  • Top talents with CS background and product knowledge have been headhunted to other companies
  • This company encourage CS agents to liaise close with Payment team to learn about KYC, Payment, Fraud, Risk and AML which is very useful for future opportunities
  • This role has given top talents a good career start as they have been trained in company policy, iGaming regulation and international compliance
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Tagged as: customer service