Swedish Customer Service

Swedish Customer Service candidates are always popular as there are plenty of roles to fill in the Malta iGaming industry. Our client runs a global online gaming company that started off in the late 1990’s and now the business has grown to become one of the world’s most successful and well-licensed iGaming operations. This iGaming brand has customers in over one hundred different countries and is continuing to grow, that’s why they have reached out for assistance in recruitment from Allan Aasterud and Team GamingMyJob.

As a means of accommodating their ongoing progress, they are in the process of recruiting a candidate to be hired as Swedish Customer Service.

Swedish Customer Service’s responsibilities

Swedish Customer Service Representative’s job is to help new online players after they have registered a player account, how to navigate on the website or follow up if there are technical problems. It’s always good customer service to show how a casino player can use the website while explaining about casino bonuses and special promotions.  As well as managing interactions with online users, resolving customer complaints by utilizing available resources internally and be a member of a very popular customer service department in Malta.

Other responsibilities include:

• Help casino players by email and LIVE-chat, and respond to users’ questions and problems in a friendly way.
• Make sure that weekly campaigns and casino promotions are the same across all communication channels.
• Process KYC documents (receive, handle, and confirm)
• Use good judgment in challenging situations by keeping your cool and being professional.
• Know and follow the company’s rules and procedures, and help the customers by staying up to date on any changes to the rules and regulations.
• Respond to and support contact with customers in the relevant languages
• Conduct research into potential solutions to problems experienced by players and other users
• Communicate with relevant departments to find solutions to problems and liaise with other customer service colleagues
• Report concerns that cannot be handled by following the stated policy, processes, and protocols.
• To address issues, make use of the tools and information resources that are available.
• Monitoring of casino players’ activity, including assisting in the identification of fraudulent activity or abuse
• Making changes to transactions in customer accounts when needed or asked to do so
• Maintaining professionalism and adhering to company standards throughout all interactions
• Assistance with special Customer Service projects

Swedish Customer Service’s requirements

To do well as a Swedish Customer Service, you need to be able to communicate well and gain the trust of our customers. The candidate should be able to write and speak the Swedish language well, and a native Swedish speaker will be preferred for the job. The following skills and qualities will be required:

• Ability to think critically and make decisions based on experience
• Ability to use computers and handle sensitive information with care
• Understanding both written and spoken English
• It would be helpful if you know something about iGaming
• Know how to deal with ambiguity and figure out what customers want.
• Be able to plan and take care of many things at once.
• Strong customer focus and excellent communication skills
• Results-driven and a good team player
• Able to find solutions and solve problems on their own

Swedish Customer Service’s salary and bonus

The Swedish Customer Service is a role based in Malta with a competitive salary in addition to bonus depending on performance etc. The company gives its workers a full health insurance plan, free gym memberships, and anywhere from 22 to 28 paid vacation days per year, depending on how long they have worked there. These benefits are intended to address the employees’ mental and physical requirements. In addition, members get access to a monthly get-together, party tickets, and free entrance to a beach club, loyalty vacations, and much more. Our client is very proud that they provide a friendly and fun place to work for all of their employees, no matter their political views, ages, races, or religious backgrounds.

If you have what it takes to become the next Swedish Customer Service Representative, we encourage you to make the most of this opportunity to join a dynamic company.

Get in contact now!